Shipping & Returns

All shipping addresses must be submitted in English, no special or accented characters are accepted.

If a gate code is required to deliver to your shipping address please provide it to your selected carrier, using the contact information below.

You may have to pay postage fees for orders delivered to a PO Box by all shipping options except for “PO BOX or APO Address”.

Expedited

If expedited service is selected, iHerb will allocate the quickest and most affordable shipping option in your region (OnTrac, Lasership, UDS, or UPS)

OnTrac

For shipping related inquiries regarding OnTrac orders, please contact OnTrac Customer Service at 1-800-334-5000

Ships up to 70 pounds. For orders over $400, signature may be required upon delivery.

Lasership

For shipping related inquiries regarding Lasership orders, please contact Lasership Customer Service at 804-414-2590

Ships up to 50 pounds.

UDS

For shipping related inquiries regarding UDS orders, please contact UDS Customer Service at 630-930-5201

Ships up to 70 pounds. For orders over $400, signature may be required upon delivery.

UPS

For shipping related inquiries regarding UPS orders, please contact UPS Customer Service at 1-800-PICK-UPS

Ships up to 150 pounds. For orders over $400, signature may be required upon delivery.

PO BOX or APO Address

USPS by UPS

For shipping related inquiries regarding USPS orders, please contact USPS Customer Service at 1 (800) 275-8777

Services PO Boxes and military addresses.

When shipping to a military address, use the service member’s full name and rank and DO NOT include city or country name. Must also include the unit/CMR/PSC number, the APO/FPO/DPO box number, the APO/FPO/DPO designation, the AA/AE/AP region and Zip Code. Ships up to 9 pounds.

Two Day

UPS Two Day

For shipping related inquiries regarding UPS orders, please contact UPS Customer Service at 1-800-PICK-UPS

Ships up to 150 pounds. For orders over $400, signature may be required upon delivery.

Estimated delivery window is calculated in business days (Weekends are not included) from the time your order is picked up by your selected carrier.

Next Day

UPS Next Day

For shipping related inquiries regarding UPS orders, please contact UPS Customer Service at 1-800-PICK-UPS

Ships up to 150 pounds. For orders over $400, signature may be required upon delivery.

Estimated delivery window is calculated in business days (Weekends are not included) from the time your order is picked up by your selected carrier.

Restriction

Some items in our catalog may not be able to be shipped within the United States or within your State due to brand restrictions.